The Federal Competition and Consumer Protection Commission (FCCPC) says telecommunications, energy and fintech companies generate the highest number of consumer complaints in Nigeria.
The commission disclosed the statistics while briefing State House correspondents in Abuja.
The FCCPC is the federal agency responsible for enforcing competition and consumer protection laws in Nigeria.
Its mandate includes addressing unfair business practices, misleading advertising and poor consumer service.
Complaints filed by consumers can lead to investigations, enforcement actions and monetary recoveries.
The agency’s Executive Vice Chairman, Tunji Bello, briefed journalists at the Aso Rock Presidential Villa in Abuja on Thursday about the pattern of complaints received from Nigerians.
Mr Tunji Bello said the commission had received thousands of complaints from Nigerians across the telecommunications, energy and fintech sectors.
According to the FCCPC official, the commission had resolved more than 9,000 complaints and recovered over N10bn for consumers between March and August 2025. He said that, as of March 2026, total recoveries for consumers exceeded N20bn.
The complaints cover a range of issues filed by individuals and businesses in various parts of the country. The FCCPC handles such matters through dispute resolution mechanisms under its statutory authority.
Mr Bello said the high number of complaints in the telecommunications, energy and fintech industries reflected areas of consumer concern. He made these remarks during the briefing with State House correspondents.
The commission’s actions included resolving complaints and recovering funds on behalf of affected consumers. The sums recovered are returned to individuals and entities that filed complaints.
The pattern of complaints highlights sectors where consumers have sought redress through the FCCPC.
The recoveries made by the commission are part of its effort to enforce consumer protection and fair practices among service providers in key industries.
Telecommunications, energy and fintech services are widely used by Nigerians, making effective consumer protection mechanisms relevant to a large segment of the population.
